Return & Refund Policy

At PawEase, we want you and your pet to be completely satisfied with your purchase.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must be:

• Unused and in its original condition.
• In the original packaging.
• Accompanied by proof of purchase.

Non-Returnable Items

The following items cannot be returned:

• Used pet products.
• Personalized or customized items.
• Gift cards.
• Clearance or final sale items.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at support@pawease.com with your order number and photos of the item.

We will replace the item or issue a refund at no additional cost.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed to your original payment method within 5–10 business days.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, or shipped incorrectly.

Contact Us

For any questions regarding returns or refunds, please contact us at:

Email: silvanapm1203@gmail.com